How we work

Corrections policy

If something on our site is wrong, we want to fix it. This corrections policy explains how to report an error, who checks it, and how we show what we changed and when.

In short

  • Report an error through our contact page, by phone or on WhatsApp.
  • A dentist checks every report about a health fact against its source.
  • Errors that could affect your health are put first.
  • When a change matters to readers, the page carries a dated correction note.

How to report an error

Please tell us what you think is wrong and on which page. You can:

  • use our contact page,
  • call us, or
  • send a WhatsApp message.

It helps if you tell us the page address, the sentence that is wrong, and a source for the correct fact if you have one. You do not need to give your name.

Please do not send private health details when you report an error. If you have a question about your own teeth, book an appointment so a dentist can examine you.

What happens after you report it

  1. We log it. Every report is recorded with the date we received it.
  2. We sort it by risk. A report that a health fact could harm someone is put first. Other errors, such as a broken link or a typo, are handled in turn.
  3. A dentist checks health facts. For anything clinical, one of our NMC-registered dentists checks the fact against the original source. Prices are checked against our clinic price list. Legal points are checked against the law itself.
  4. We fix the page if it is wrong, and add a correction note if the change matters.
  5. We tell you, if you left a way to reach you.

We review reports in that order of risk. We do not promise a fixed time, but a report about a possible health risk is never left waiting behind routine work.

How we show a correction

When a correction changes what a reader would understand or do, we add a short, dated note on the page. For example:

Corrected 3 May 2027: an earlier version said X-rays are taken at every checkup. That is not right: a dentist decides whether you need X-rays based on your own needs. We have changed the section on X-rays.

The note stays on the page. We also change the page’s “updated” date and keep a record of the old wording.

Small fixes, such as a spelling mistake or a broken link, are corrected without a note because they do not change the meaning.

What this policy does not cover

  • Your own care. If you are unhappy with treatment you had at our clinic, please see our patient rights page, which explains how to make a complaint.
  • Opinions. We will look at any report, but we change a page only when a fact is wrong, unclear or out of date.

Our editorial policy explains how our pages are written and reviewed in the first place.

Questions people ask

Will you tell me what you decided?
Yes. If you leave a phone number or e-mail address, we will tell you whether we changed the page and why.
Do you delete old mistakes without saying so?
Not when the change matters to readers. We add a dated note to the page that says what was wrong and what we changed, and we keep a record of every correction.
Can I ask you to change a price on the site?
If a price on the site does not match the price list at our clinic, please tell us and we will check it. The price you pay is the one agreed with you before treatment.

Sources

  1. Creating helpful, reliable, people-first content, Google Search Central (2026)
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